Refund Policy
How ZN Digital Ventures reviews refund requests for its digital products and subscription-based services.
1. Seven-Day Refund Period
You may request a refund within seven (7) calendar days of the applicable purchase or recurring subscription charge. The seven-day period begins on the date the charge is completed. This policy does not limit any mandatory consumer rights available under applicable law.
2. Product-Specific Conditions
Product-specific terms may provide additional rights or a longer refund period. Any such conditions will be presented during the purchase process and will supplement this Policy.
3. Digital Product Access
Accessing or using a digital product during the seven-day refund period does not by itself eliminate eligibility under this Policy. We may deny requests involving fraud, abuse, repeated refund behavior, or violations of our Terms of Service, to the extent permitted by law.
4. Subscription Payments
Subscriptions renew automatically at the frequency disclosed at checkout until cancelled. A refund for a recurring charge may be requested within seven (7) calendar days of that charge. Cancelling prevents future renewals but does not automatically refund a completed charge.
5. Duplicate Charges
If you believe you were charged more than once for the same purchase, contact us with the details of both charges so we can review the transactions.
6. Unauthorized Transactions
If you believe a charge was made without your authorization, contact us as soon as possible so we can review the transaction.
7. How to Submit a Refund Request
To request a refund, contact us at support@zndigitalventures.com.
8. Information Required for Review
To help us review your request, please provide:
- Full name
- Purchase email
- Product name
- Approximate purchase date
- Order or transaction reference, when available
- A brief explanation of the request
Please do not send complete card numbers, security codes, passwords, or other sensitive payment credentials by email.
9. Review of Requests
Requests submitted within the seven-day refund period will be reviewed for timely submission, purchase identification, and potential fraud or abuse. Requests submitted after that period may still be approved where required by law or expressly provided by product-specific terms.
10. Approved Refunds
If a refund is approved, it will be processed to the original payment method used for the purchase, where technically possible.
11. Payment Processing Times
After a refund is approved, financial institutions may require additional time to process and display the refunded amount. ZN Digital Ventures does not control the internal processing times of banks, card issuers, or payment processors.
12. Contact Information
For refund requests or questions about this policy, contact us using the details below.
ZN Digital Ventures LLC
525 Randall Ave, Ste 100-1273, Cheyenne, Wyoming 82001, United States
Email: support@zndigitalventures.com
WhatsApp: +55 44 99750-1543
Website: https://zndigitalventures.com/